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In compliance with federal mandates to assess patients’ hospitalization experiences, CHS has selected HealthStream to administer the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, an initiative developed by the U.S. Agency for Healthcare Research and Quality and the Centers for Medicare & Medicaid Services. The use of HCAHPS scores helps health care providers to continually improve services and programs to meet patients’ needs, as well as better enabling patients to make an informed choice regarding which hospitals to select for treatment.
HCAHPS Overall Rating
Percentage of Patients Who Gave a Rating of "9" or "10"
Using any number from 0 to 10, where 0 is the worst possible and 10 the best hospital possible, what number would you use to rate this hospital?
HCAHPS Likely to Recommend
Percentage of Patients Who Answered "Definitely Yes"
Would you recommend this hospital to your friends and family?