Patient Experience:

In compliance with federal mandates to assess patients’ hospitalization experiences, CHS has selected HealthStream to administer the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, an initiative developed by the U.S. Agency for Healthcare Research and Quality and the Centers for Medicare & Medicaid Services. The use of HCAHPS scores helps health care providers to continually improve services and programs to meet patients’ needs, as well as better enabling patients to make an informed choice regarding which hospitals to select for treatment.

The voice of the patient is heard loud and clear at CHS; our patient satisfaction scores have consistently exceeded New York state averages. The tables below reflect an organization deeply committed to providing quality health care with a focus on patient satisfaction. Visitors to www.hospitalcompare.hhs.gov can look up their local hospitals to view the results and see how each hospital scored with patient experience measures.

HCAHPS Overall Rating
HCAHPS Likely to Recommend

HCAHPS Overall Rating

Percentage of Patients Who Gave a Rating of "9" or "10"

Using any number from 0 to 10, where 0 is the worst possible and 10 the best hospital possible, what number would you use to rate this hospital?

CHSLI Facilities

GSH: Good Samaritan Hospital Medical Center
MMC: Mercy Medical Center
SCH: St. Charles Hospital
SCS: St. Catherine of Siena Medical Center
SFH: St. Francis Hospital - The Heart Center SJH: St. Joseph Hospital

HCAHPS Likely to Recommend

Percentage of Patients Who Answered "Definitely Yes"

Would you recommend this hospital to your friends and family?