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Coronavirus Visitor Policy

For Upcoming Office-Based Appointments

  • If you have cold or flu-like symptoms (COVID-19 symptoms are cough, fever and shortness of breath), please consult your doctor by phone before any upcoming appointments.
  • If you are symptom-free, your appointments will continue as planned.

For Visitors and Caregivers at CHS Facilities

As of Monday, June 22, 2020, and following guidance from the New York State Department of Health, CHS will be allowing expanded visitation at its hospitals.

  • Visits are limited to no more than 4 hours per day, and only one visitor at a time. Exceptions to this may be approved by hospital administration.
  • Visitors will be required to supply their contact information and the hospital will record information provided.
  • Visitors must undergo symptom and temperature checks upon entering the facility.  Visitors will be denied entry if they report significant COVID-19 exposure or symptoms during the prior 14 days or have a temperature equal to or greater than 100.0° Fahrenheit.
  • Visitors will be advised how to perform meticulous hand hygiene.
  • All visitors must wear a face mask and other PPE as directed by the staff.
  • Once in the facility, visitors must remain in patient’s room throughout the visit unless instructed by staff to leave during certain procedures.

Hospital Visitation Hours

Good Samaritan Medical Center

Mercy Medical Center

St. Joseph Hospital

St. Catherine of Siena Medical Center

St. Charles Hospital

St. Francis Hospital

Skilled Nursing Facilities

In accordance with the most recent “Health Advisory: Skilled Nursing Facility Visitation” dated July 10, 2020, the New York State Department of Health will now permit outside visitation and limited indoor visitation and activities, if the nursing facilities meet specific benchmarks and develop a reopening plan.

The directive outlines criteria the nursing facilities must follow for reducing such restrictions, while mitigating the risk of resurgence of COVID-19. 

Please visit the following sites for specific visitor information for each facility. 

Good Samaritan Nursing & Rehabilitation Care Center

Our Lady of Consolation Nursing & Rehabilitative Care Center

St. Catherine of Siena Nursing & Rehabilitation Care Center

Outpatient/Ambulatory Locations and Physician Practices

  • Patients will be screened upon entry.
  • One person is allowed to accompany each patient to an appointment, unless an aide or assistant is required.
  • Any visitor who is coughing or shows other signs of illness will be asked to leave.

Our highest priority is the health and safety of our patients, employees, and everyone who visits our facilities. We are taking every precaution recommended by the Centers for Disease Control and Prevention and are reviewing and updating our protocols and guidelines constantly.