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Coronavirus Visitor Policy

AS OF FEBRUARY 26, 2021

At Catholic Health, we know that visits from family members and friends play a vital role in helping patients recover. However, in light of the public health challenges posed by the coronavirus (COVID-19), we have adopted new policies designed to balance the needs of patients while ensuring the safest possible conditions for anyone using our facilities. 

For Upcoming Office-Based Appointments 

  • If you have cold or flu-like symptoms (COVID-19 symptoms are cough, fever and shortness of breath, muscle aches or diarrhea), please consult your doctor by phone before any upcoming appointments. 
  • If you are symptom-free, your appointments will continue as planned. 

Visitors Allowed Entrance 

Visitors will be screened for symptoms of COVID-19 (e.g., fever, sore throat, runny nose, cough, shortness of breath, muscle aches and/or diarrhea) and will have a temperature check performed at entrance, and a log of their information will be kept. Visitors must wear a mask at all times. If they do not wear a mask, they will be denied entry. Hand hygiene must be performed upon entrance and exit to the facility and the patient's room. 

COVID Positive Patient 

No visitors are allowed, unless in special circumstances such as Labor and Delivery, Pediatrics, End of Life, and Compassionate Care. 

For Emergency Department Visitation 

One visitor/ support person is permitted per patient. 

For Inpatient Visitors

One visitor will be allowed to visit for up to four hours. Visitors will be screened for symptoms of COVID-19 (e.g., fever, sore throat, runny nose, cough, shortness of breath, muscle aches and/or diarrhea), Temperature checks will be conducted at entrance and a log of their information will be kept. Visitors must wear a mask at all times. If they do not wear a mask, they will be denied entry. Hand Hygiene must be performed upon entrance and exit to the facility and the patient's room. 

Upon discharge, visitors will be allowed to the unit to pick up patient and be educated by the staff. 

Ambulatory Surgery 

Upon discharge, visitors will be allowed to the unit to pick up the patient and be educated by the staff

Good Samaritan Hospital only:

Patients who do not have restricted visitation must abide by the following rules:

  • Emergency Room visiting hours are all day and night except between the hours of 6:00 a.m.-8:00 a.m. and 6:00 p.m.-8:00 p.m.
  • Only one visitor per patient for both Pediatric Emergency Department and Adults Emergency Department.

Patients who do not have restricted visitation must abide by the following rules:

  • Inpatient hospital visiting hours are 3:00 p.m.-6:00 p.m. daily. Visitor entrance and screening will occur in the hospital's main front entrance.
  • Inpatient visits are limited to one person per day during designated visitation hours.

For Labor and Delivery

One support person essential to patient care throughout labor, delivery, and the immediate postpartum period is permitted. This person can be the patient's spouse, partner, sibling or another person they choose. In these settings, this person will be the only support person allowed to be present during the patient's care. This individual would be provided the appropriate PPE and remain for the duration.

St. Joseph Hospital and Mercy Hospital only (effective February 25, 2021):

  • Inpatient hospital visiting hours are 2:00 p.m.-6:00 p.m. daily. One visitor per patient per day.

Mercy Hospital only (effective February 25, 2021):

  • Emergency Department Visitation: One visitor/support person is permitted per patient per stay. 
  • 3K Unit. One visitor per patient between 2:00p.m.-3:30p.m per day. A max of 8 visitors will be allowed on the unit at one time. 
  • 3N Unit. One visitor per patient, per day, between 3:00p.m.–7:00 p.m.
  • Labor & Delivery: One support person and one Doula who can accompany the couple. 

St. Catherine of Siena Hospital and St. Charles Hospital Labor and Delivery:

  • One support person essential to patient care throughout labor, delivery, and the immediate postpartum period is permitted. This person can be the patient's spouse, partner, sibling, doula, or another person they choose. In these settings, this person will be the only support person allowed to be present during the patient's care. This individual would be provided the appropriate PPE and remain for the duration.
  • Allow Doulas to accompany birthing couple to provide practical and emotional support during their in-patient hospital stay. 

The support person will be screened for symptoms of COVID-19 (e.g., fever, sore throat, runny nose, and cough, shortness of breath, muscle aches and/or diarrhea) and conduct a temperature check prior to entering the clinical area and every 12 hours thereafter for the remainder of the person's presence at the bedside. 

According to the guidance, when providing personal protective equipment to a support person, instructions on PPE conservation strategies should be provided to minimize unnecessary waste (i.e., prolonged wearing). 

If a support person has confirmed or suspected COVID-19 or presents with or develops symptoms of COVID-19, the individual will be asked to leave the facility. In this situation, through informed decision making the patient and family may choose to select a different support person to be present with the patient. 

Outpatient Locations and Physician Practices 

  • One person is allowed to accompany each patient to an appointment, unless an aide or assistant is required.
  • Any visitor who is coughing or shows other signs of illness will be asked to leave. 

Our highest priority is the health and safety of our patients, employees, and everyone who visits our facilities. We are taking every precaution recommended by the Centers for Disease Control and Prevention and are reviewing and updating our protocols and guidelines constantly. We need and appreciate your support in meeting these challenges. 

Patients will also be wearing a mask while a visitor is present. If there is more than one patient in a room, the curtain can be pulled closed to prevent possible exposure to other patient. 

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