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St. Francis 2020 Pinnacle Winner

Catholic Health Services (CHS) presented its 2020 CHS Pinnacle Award for Quality & Patient Safety to St. Francis Hospital, The Heart Center® and Maryhaven Center of Hope, both members of CHS.

Now in its sixth year, the CHS Pinnacle Awards celebrated its honorees through a virtual ceremony due to current COVID-19 restrictions.

In the acute care category, St. Francis was honored for “Improvements Achieved With a Cooperative Clinical Progression Program: Reduced LOS (length of stay), Improved Throughput and Enhanced Patient Experience.” St. Catherine of Siena Medical Center was the finalist for acute care, with the project entitled “Impact of Culture Change on Reducing Unplanned Readmissions.”

In the continuing care category, Maryhaven won for “The Reduction of Aggressive Behaviors and Injuries to Staff via De-escalation Training and Debriefing,” with St. Catherine Nursing & Rehabilitation Care Center garnering finalist honors for “Reduction of Employee Injury Through High Reliability and Safe Patient Handling Initiatives.”

“Through our collective efforts, CHS continues to raise the bar, in the conviction that every encounter with a patient or other individual should reflect the highest standards,” said CHS’s Executive Vice President & Chief Clinical Officer Patrick M. O’Shaughnessy, DO, MBA, CPHRM, CPHC, CPPS.

In the category of special projects, CHS Physician Partners Medical Group’s “Enhancing Access and Reducing Emergency Room Utilization via a Clinically Integrated Rapid Cardiac Evaluation Pathway” was saluted for the Best Ambulatory Quality Initiative. Recognition for the Best System Transformation Project was earned by CHS’s system-wide “Safety Starts With Me: A Health System’s Journey to High Reliability.”

This year’s Patient Safety Hero Award winner is Dorothy Mahan, RN, of St. Joseph Hospital, who was honored for employing the “questioning attitude” of the Daily Patient Safety Principles to “stop the line.” The Patient Safety Hero Award finalist is Jennifer Zvanovec, RN, of St. Charles Hospital, recognized for her successful use of the “CUS” protocol from our Daily Patient Safety Principles.

For more information about CHS, please call 1(855) CHS-4500 or visit

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