Patient Experience

Patient experience at CHS is focused on delivering the best health care experience across the continuum care, Every Patient... Every Time. Our Care Team strives to deliver patient-centered care by elevating every interaction using the I-CARE About Experience daily principles.

Our goal is to ensure that we meet every patient’s expectations by active listening, involving them in decisions about their health care, providing clear expectations, and treating them with courtesy and respect. As we keep the patient at the center of everything we do, we will foster better care experiences for our patients and ultimately increase health outcomes, Every Patient... Every Time.

  CHS Celebrates Patient Experience Week

Learn about CHS's Golden Key Behaviors