St. Francis RN Delivers Compassionate Care in Patient’s Time of Need

 

A short time after her two-year-old son tested positive for COVID-19, Adriana Bocchino also began showing symptoms of the virus, despite being fully vaccinated. A person with Type 1 diabetes, the concerned Glen Cove resident decided to visit St. Francis Hospital & Heart Center’s® Emergency Department (Roslyn, NY).

“My family is new to the area, and I was not sure where to go for treatment,” Adriana recalled. “Some family members spoke highly of St. Francis. It was the best decision I made.”

Before visiting the ED, Adriana called to gather information. A hospital representative provided her with the necessary details, including how long she could expect to be at St. Francis. “I was very appreciative of her honesty,” she said. “This set a realistic expectation for me and allowed me to set up child care for my son.”

Once in the ED, Adriana was directed to a special COVID area established at the pandemic’s inception. There she was greeted by Danielle Kryillidis, RN, who provided medical care along with a great deal of comfort.

“I cannot say enough about Danielle’s work ethic, her bedside manner and the patience she showed with each and every person she was caring for,” Adriana said. “It was clear she saw in my eyes a young mother’s fear about what might happen. She took the time to talk me down from my emotions.”

While receiving treatment, Adriana said she continued to watch Danielle provide an extraordinary level of service to patients who, like her, were seeking medical assistance for a virus that has impacted so many across Long Island.

“The people around me were symbolic of how this virus does not discriminate,” Adriana said. “Old, young, vaccinated and unvaccinated, it did not matter to Danielle who you were or how you contracted the virus. She treated each of us like we were her family. She was an angel.”

Thankfully, Adriana and her son, James, have fully recovered from COVID. While the virus may be a memory that she wants to forget, she will always remember the high level of compassionate care Danielle provided in her time of need.

“I left St. Francis that day with a very high opinion of the hospital,” she said. “Danielle truly renewed my faith in the world and showed me the excellence of St. Francis.”

The care Adriana received at St. Francis’s Emergency Department has been further enhanced recently. The hospital finished an expansion project that offers additional clinical areas, streamlining the time from door to provider and optimizing the discharge process. The renovation includes 4 new treatment bays and 11 observation bays in 5,600 square feet of space. There is now more than 16,500 square feet of space and 25 total rooms dedicated to emergency care at the hospital.