Welcome to Good Samaritan Hospital
At Good Samaritan Hospital (West Islip, NY), part of the Catholic Health system, we put the health and safety needs of our patients first. Our dedicated staff is committed to making visits and stays at our hospital comfortable and easy both for patients and their caregivers.
Your Hospital Stay
We know that admission to a hospital can be a stressful time. Our goal is to ensure that your hospital stay is as pleasant as possible while helping you to get well.
What to Bring
- A list of any medications you are taking (please include prescription or over-the-counter medications, vitamins, nutritional supplements or herbal products)
- A list of allergies
- Personal items such as toothpaste, a toothbrush, a comb, a brush, shampoo, deodorant and soap
- Eyeglasses, hearing aids and dentures, as needed (these items should be kept on your bedside table when not in use; we will provide a special denture container for safekeeping)
- Important phone numbers
- Insurance information
- Photo identification, such as a driver’s license
- Health care proxy. Please ask a member of your care team for a form if you do not have one completed already.
What Not to Bring
- Money (except perhaps enough cash to cover telephone/TV costs and minor items), credit cards and other wallet or purse contents.
- Jewelry, watches or other valuables. Personal valuables must be stored in the hospital safe. You will be given an itemized receipt. Please ask your nurse for details.
- Medication of any kind, unless otherwise instructed by your physician. Any required medications will be dispensed by Good Samaritan Hospital’s pharmacy.
- Electrical appliances.
At Good Samaritan, patient rooms are grouped by medical specialties, such as surgery, internal medicine and obstetrics. Every effort is made to place you in the unit corresponding to your diagnosis. Please note that medical insurance does not usually cover the cost of a private room.
All rooms in the hospital are centrally heated and air conditioned. If your room temperature is not comfortable, please notify the nursing staff so that we can accommodate you.
Calling Your Nurse
A button to call your nurse is located at your bedside. When you press the call button, the nursing station is alerted and a light flashes above your door. A staff member will respond to your signal as soon as possible.
To enable you to rest and promote better healing, there is a daily, hospital-wide quiet time, between 3:30 p.m. and 5:30 p.m. (1:00 p.m. to 3:00 p.m. for new mothers and their babies). The beginning of quiet time is indicated by an overhead announcement. While families and friends are still welcome during these hours, they may want to reserve this time for you to rest. If they do visit during quiet time, they can best assist you and neighboring patients by turning off cell phones and speaking quietly.
During the Night
We want to give you a quiet and comfortable nighttime environment. Each evening at 10:00 p.m., an overhead message wishes patients a restful night and marks the beginning of another quiet period, extending until 6:00 a.m. Prompted by this announcement, staff will lower their voices and dim the lights. Nighttime rounds include making each patient comfortable, lowering TV volume and closing doors to minimize noise.
You are invited to tune in to Channel 98, the hospital’s 24-hour, free relaxation channel, which features instrumental music and nature scenes.
Every effort is made to ensure that you get a good night’s rest. Because we realize that hospitals can be noisy places and, despite our best efforts, even small sounds can seem amplified at night, your nurse can provide you with a set of earplugs and a sleep mask. For your safety, we ask that you stay in bed after you have been made comfortable for the night. Use your call button for assistance during the night. Our staff will be happy to help you.
Wholesome, nourishing and well-balanced meals are important to your treatment and recovery. Your doctor may prescribe a diet suitable for your medical needs. Good Samaritan Hospital's Nutrition and Food Service Department will provide you with healthy meals and nutritional education. Be sure to advise your nurse if you practice dietary restrictions for religious or personal reasons.
You can request a consultation with our clinical nutrition staff if you have any questions or concerns during your stay. Registered dietitians can discuss your specific dietary needs and provide you with nutritional education. After discharge, our dietitians are available to answer questions regarding a prescribed meal plan. They can be contacted Monday through Friday from 9:00 a.m. to 5:00 p.m. at 631-376-4049.
We offer extensive TV programming, including live-broadcast Mass and other religious services, basic cable and free educational programming (in English and Spanish). In addition, the C.A.R.E. channel (98 on your TV) is complimentary and available 24 hours a day. Channel 98’s beautiful nature images and instrumental music have been produced specifically to support a healing environment. Ask the nursing staff for a program guide or for help in ordering your educational programing using your bedside telephone.
Stephanie Joyce Kahn (SJK) Foundation Listening Therapy Program
This unique program is available to patients through the generosity of the SJK Foundation. Both children and adults have free access to recordings of literature, music, performances and plays on tape. Please ask your nurse for more information or contact the volunteer office at 631-376-4121.
State and federal governments require that all hospital patients in New York State be given certain information and materials when admitted to a hospital.
Ethical Issues: Respecting the Dignity of Each Individual
The Ethics Committee is available to offer expertise and assistance with difficult decisions regarding patient health care issues that have not been resolved by other methods. The goals of the committee are to educate, advise, offer support and consultation, and serve as a resource for patients, families, physicians and staff members. If you have an ethical issue you would like addressed:
First, try to discuss it with the attending physician. Since he/she knows you, quite often by simply requesting to meet and communicate with the physician involved, the situation can be explained or clarified.
- If you feel that your ethical concerns are still unanswered, then speak with your nurse or contact the patient representative at 631-376-4173 to inquire about an ethics consult.
Your doctor participates with the health care team to manage your care. Care is provided by nurses and other health care professionals. A nurse manager is responsible for directing and coordinating care on each unit. Working with Good Samaritan Hospital’s physicians, the nursing team strives to provide you with comprehensive care throughout your stay. Call the Nursing Office at 631-376-4038 if you want to hire a private duty aide. These individuals are not members of the hospital staff, and you will be billed separately for their services.
Care Management and Social Work
Registered nurses and social workers assist patients in achieving optimal clinical outcomes and appropriate, safe post-hospitalization transition plans. They monitor all patient care for quality, utilization and psychosocial needs and are available to support home care services, acute or subacute rehabilitation and nursing home placement. Please ask your physician or unit nurse to contact the appropriate department if you need assistance.
You may contact the Care Management Department directly Monday through Friday, 8:00 a.m. to 5:00 p.m., at 631-376-4174 or 631-376-3320. The Social Work Department can be reached at 631-376-4111 during the same hours.
“First Impressions” Program
Our program is designed to emphasize the mission of caring at Good Samaritan Hospital. If you would like to recognize a member of the staff during your stay, please complete a “First Impressions” recognition program card and give it to a staff member or drop it in the mail. Ask your nurse for one of the cards, which are included in displays throughout the hospital. It will be forwarded to the Department of Human Resources. Please call 631-376-4060 for more information.
Our pastoral/spiritual care staff provide spiritual and emotional support to patients, their families and loved ones to enhance the healing process through the care of mind, body and spirit. Additionally, sacramental ministry is available to patients of the Roman Catholic tradition as well as prayer and devotional materials for persons of all religious traditions.
Religious services are televised on Channel 99. A chaplain is available to offer pastoral/spiritual care throughout the hospital. If you have not had an opportunity to speak with a chaplain, please let your nurse know, and she or he will contact the Pastoral Care Department. Please call 631-376-4103 for more information.
A Roman Catholic chapel is located on the first floor of the main building. An interfaith chapel located in the Baxter Pavilion is available for prayer and/or quiet time.
Our staff makes every effort to accommodate your needs and the needs of guests. Our concierge desk offers information on:
- On-campus courtesy transport
- Train and bus schedules
- Taxi services
- Nearby hotels and restaurants
- Meeting schedules
Call 631-376-3585 to reach the concierge desk.
Please let the concierge know if there is something you or a loved one may need for your comfort.
Very soon after admission, you should discuss with your doctor and care manager when you can anticipate leaving the hospital and what services you may require for post-hospital care. The care manager and social worker on your unit will offer information, assistance and guidance to you and your family.
If you are returning directly home, consider having a family member, a friend or a professional from a home care agency evaluate the safety and accessibility of your residence. Anticipating and preparing for your daily living needs will help to make your transition from the hospital successful.
We encourage you to arrange for your transportation to and assistance at home as early in the day as possible. Getting home early in the day will enable you to get settled, assess how you feel and obtain prescriptions and other supplies before the evening. A social worker is available to help you. Please call 631-376-4111 if you need assistance in arranging transportation.
Hospital staff will give you written information and instructions on:
- List of medications and prescriptions
- Activities allowed
- Diet to follow
- What to do if your symptoms worsen
- Weight monitoring
- Instructions on when and with whom you should have a follow-up appointment
Please ask your nurse, doctor or care manager if you have any questions about these or any other issues.
Leaving the Hospital
When you are ready to leave, a member of the hospital staff will escort you to one of the entrances and help you into your car. A follow-up visit with your physician is important in order to evaluate your progress and ensure you are following discharge instructions correctly. Try to make this appointment for within a week of your discharge or sooner if you are not feeling well or have unanswered questions.
Paying for Your Care
Our helpful links below will give you more information about paying for your care, including convenient online bill pay, accepted insurances and financial assistance. You can also learn more about obtaining your medical records.View paying for your care resources
Commitment to Care
At the heart of Good Samaritan Hospital is a commitment to provide outstanding quality care and services to all our patients. Integral to assuring excellent quality care is our emphasis on patient safety and patient satisfaction.
Your support in making health care safety a top priority is appreciated.
Please share your suggestions or concerns with your Nurse Manager, Physician or with the Patient Relations Representative. If you feel that your concerns are not addressed, you may contact The Joint Commission.
Good Samaritan Hospital: 631-376-3000
Patient Relations: 631-376-4173
The Joint Commission: 1-800-994-6610
Non-Discrimination Policy & Language Services
Catholic Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Catholic Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Catholic Health provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the AVP, Enterprise Risk Management. In the absence of the Language Coordinator, you may also contact the Nursing Supervisor for assistance. If you believe that Catholic Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
AVP, Enterprise Risk Management Catholic Health
992 North Village Avenue
Rockville Centre, NY 11570
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Director of the Patient Experience Department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)