Welcome to St. Francis Hospital & Heart Center®
St. Francis Hospital & Heart Center® (Roslyn, NY), part of the Catholic Health system, puts the health care needs and safety of our patients first. Our goal is to make your visit to our hospital easy and comfortable. If you require hospitalization, a dedicated care team will be with you from admission to discharge. Our staff also helps answer any questions that your family members or caregivers may have during your visit or hospital stay.
Our emergency department is open 24 hours a day, seven days a week to treat adult and pediatric emergencies.
Our helpful guide answers questions you may have about:
- Your admission to the hospital
- Your hospital stay
- Preparing for discharge
- Visitor information
- Your rights and policies
- Hospital policies and practices
Your Hospital Stay
At St. Francis Hospital & Heart Center®, we make sure you are safe and comfortable during your hospital stay. You will have a dedicated care team of doctors, nurses, hospitalists and supporting medical staff to address your needs.
Help us provide the best health care possible. Be sure to have information on hand, to the best of your knowledge, regarding your present symptoms, past illnesses, hospitalizations, medications and other health-related matters.
Health Care Proxy
It's important for the St. Francis Hospital & Heart Center® staff to know exactly how you want to be cared for, particularly in critical moments. A health care proxy documents your wishes for treatment in times when you can't express those wishes yourself.
Plan on keeping only essential items with you during your stay like a robe, slippers, pajamas and toiletries. Any other valuables, such as jewelry or credit cards, should be sent home with a friend or relative.
Our hospitalists manage all aspects of your medical treatment from the time of hospital admission until discharge. They work in collaboration with your own doctor. Hospitalists are available 24 hours a day, seven days a week.
Our team of nurse care managers and social workers help plan and assess your care needs before you leave the hospital.
Social Workers—Provide post-hospital information and referrals, crisis intervention and supportive counseling services. Your social worker can help ease your transition after your hospital discharge and offer referrals for community resources to assist in finding alternative care and managing illness.
Care Managers—Develop and coordinate your continued care services, including referrals to home care, rehabilitation, IV home infusion, Meals on Wheels and other post-hospital resources. Your care manager will research your needs and insurance coverage to find the available and appropriate services for you.
Call our Care Management Department at 516-562-6040 for more information.
Our Pastoral Care Department is committed to attending to the spiritual and emotional needs of all of our patients regardless of their religious affiliations. Persons of all faith are welcome to join our daily mass in the hospital's main chapel. Mass may also be viewed on hospital room TVs.
Please call our Pastoral Care Department at 516-562-6720.
Good nutrition is an important part of your recovery process. You can select your meals from 7:00 a.m. to 7:00 p.m. Your health care needs are our main priority. Our dietitians offer helpful guidance with a variety of menu selections that adhere to your diet plan and ensure optimal nutritional choices.
We offer well-appointed suites and private rooms to provide you with greater choices and added flexibility during your hospital stay. Our deluxe suites include the following amenities:
- A private lounge for visitors equipped with a sleeper chair for overnight stays
- A refrigerator stocked with beverages
- An upgraded bathroom with a shower*
- A hi-definition, flat screen television with local cable service*
*These amenities are available in private rooms as well. Patients in both suites and private rooms also receive the following:
- Courtesy bathrobe and a collection of personal care items
- Daily newspaper delivery
- Local phone service
- Complimentary parking for visitors
Room service is tailored to your specific dietary requirements, available from 7:00 a.m. to 7:00 p.m. Guest meals are available for an additional fee.
All private rooms and suites feature WiFi connectivity.
Please note that payment for our suites and private rooms is due upon admission. Reservation requests should be made when booking a procedure.
Please call Patient Access at 516-562-6202 for availability and pricing information.
State and federal governments require that all hospital patients in New York State be given certain information and materials when admitted to a hospital.
Patient satisfaction is of the utmost importance at St. Francis Hospital & Heart Center®. Our Patient Relations department offers information, consultation, referrals and advocacy for any concerns during your visit. Call a Patient Relations representative at 516-562-6113.
You will want to make arrangements for your trip home before the day of your discharge. If possible, have someone bring your clothing to St. Francis Hospital & Heart Center® the day before you leave. Before leaving, check your room to make sure you have all your belongings.
Please call 516-562-6085 for questions about obtaining medical records.
Paying for Your Care
Our helpful links below will give you more information about paying for your care, including convenient online bill pay, accepted insurances and financial assistance. You can also learn more about obtaining your medical records.View paying for your care resources
Commitment to Care
At St. Francis Hospital & Heart Center® is a commitment to provide outstanding quality care and services to all our patients. Integral to assuring excellent quality care is our emphasis on patient safety and patient satisfaction.
Your support in making health care safety a top priority is appreciated.
Please share your suggestions or concerns with your Nurse Manager, Physician or with the Patient Relations Representative. If you feel that your concerns are not addressed, you may contact The Joint Commission.
St. Francis Hospital & Heart Center®: 516-562-6000
Patient Relations: 516-562-6112
The Joint Commission: 1-800-994-6610
Non-Discrimination Policy & Language Services
Catholic Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Catholic Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Catholic Health provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the AVP, Enterprise Risk Management. In the absence of the Language Coordinator, you may also contact the Nursing Supervisor for assistance. If you believe that Catholic Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
AVP, Enterprise Risk Management Catholic Health
992 North Village Avenue
Rockville Centre, NY 11570
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Director of the Patient Experience Department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)