Catholic Health Hospital Visitation Policy

  • All visitors to Catholic Health hospitals must provide proof of completed COVID-19 vaccination status or a negative PCR/antigen test based on a specimen obtained within 72 hours of hospital entry (this may include home antigen tests).
    • Proof of vaccination is not required for ED visitation
  • This is above and beyond current standards as of today (i.e. asymptomatic, temperature check, no known COVID exposures)
  • Exceptions would continue to include visitors of patients with intellectual and/or developmental disabilities; patients with cognitive impairments, including dementia; patients in imminent end-of-life situations or who need compassionate care; pediatric patients; childbirth; and in other situations as deemed acceptable by the hospital.

Note: COVID-19 vaccination status is considered complete when you have received both doses of either the Pfizer or Moderna vaccine OR the single dose J&J vaccine at least 14 days prior to your hospital visit.

Emergency Department Visitation Guidelines

Visitation in the Emergency Department may be restricted when the ED census does not allow for adequate physical distancing and appropriate COVID-19 infection prevention and control measures.  If a hospital limits visitation, this will be assessed on a daily basis.

  • Exceptions would continue to include visitors of patients with intellectual and/or developmental disabilities; patients with cognitive impairments, including dementia; patients in imminent end-of-life situations or who need compassionate care; pediatric patients; childbirth; and in other situations as deemed acceptable by the hospital.

Visiting Hours by Hospital

Visiting hours are 3:00 p.m-7:00 p.m.

Visiting hours are 12:00 p.m.-6:00 p.m. (includes Mother/Baby)

  • Emergency Department: No Visitors.
  • Hospital Visitors: Main Lobby entrance only. One (1) visitor per patient/per day. Daily visitation is from 2:00 pm - 6:00 pm. This includes Mother/Baby.
  • Labor & Delivery: One (1) support person essential to patient care throughout labor, delivery and the immediate postpartum period. This person can be the patient’s spouse, partner, sibling, doula or another person they choose. This individual would be provided the appropriate PPE.
  • 3K Unit: No visitors.
  • 3N Unit: One (1) visitor per patient/per day between 4:00 pm – 8:00 pm on weekdays and weekends.
  • ICU: One (1) visitor per patient/per day between 4:00 pm – 6:00 pm.
  • Same Day Surgery and Procedures: Limited to one (1) companion and that companion may remain in the hospital designated waiting area until patient is discharged, unless disallowed by the hospital according to the patient’s condition, circumstances or hospital policy. Upon discharge, visitors will be allowed to the unit to pick up the patient and be educated by the staff.
  • COVID-19 Patients: No visitors are allowed, unless in special circumstances such as labor and delivery, pediatrics, end of life and compassionate care.

Visiting hours are 12:00 p.m.-4:00 p.m. by two persons per patient per day. Visitation is extended to the same two individuals per day. Exceptions to this must be approved by Administrator on Duty only.

Visiting hours are 2:00 p.m.-6:00 p.m.

  • Upon discharge, visitors will be allowed to the unit to pick up patient and be educated by the staff.

Visiting hours are 3:00 p.m.-7:00 p.m.

  • Hospital Visitors: Main Lobby entrance only. One (1) visitor per patient/per day. Daily visitation is from 3:00 pm - 7:00 pm.
  • CCU: One (1) visitor per patient/per day. Daily visitation is from 4:00 pm - 6:00 pm.
  • Same Day Surgery and Procedures: Limited to one (1) companion and that companion may remain in the hospital designated waiting area until patient is discharged, unless disallowed by the hospital according to the patient's condition, circumstances or hospital  policy. Upon discharge,  visitors  will be allowed to  the unit to pick up the patient and be educated by the staff.
  • COVID-19 Patients: No visitors are allowed, unless in special circumstances such as pediatrics, end of life and compassionate care.

Our Policies

  • All visitors to the hospital must provide proof of completed COVID-19 vaccination status or a negative PCR/antigen test based on a specimen obtained within 72 hours of hospital entry (this may include home antigen tests).
    • Proof of vaccination is not required for ED visitation
  • This is above and beyond current standards as of today (i.e. asymptomatic, temperature check, no known COVID exposures)
  • Exceptions would continue to include visitors of patients with intellectual and/or developmental disabilities; patients with cognitive impairments, including dementia; patients in imminent end-of-life situations or who need compassionate care; pediatric patients; childbirth; and in other situations as deemed acceptable by the hospital.

Note: COVID-19 vaccination status is considered complete when you have received both doses of either the Pfizer or Moderna vaccine OR the single dose J&J vaccine at least 14 days prior to your hospital visit.

No visitors are allowed, unless in special circumstances such as Labor and Delivery, Pediatrics, End of Life, and Compassionate Care.

Visitation in the Emergency Department may be restricted when the ED census does not allow for adequate physical distancing and appropriate COVID-19 infection prevention and control measures.  If a hospital limits visitation, this will be assessed on a daily basis.

  • Exceptions would continue to include visitors of patients with intellectual and/or developmental disabilities; patients with cognitive impairments, including dementia; patients in imminent end-of-life situations or who need compassionate care; pediatric patients; childbirth; and in other situations as deemed acceptable by the hospital.

Up to two visitors will be allowed, and the time will vary at facilities discretion. Visitors will be screened for symptoms of COVID-19 (e.g., fever, sore throat, runny nose, cough, shortness of breath, muscle aches and/or diarrhea) Temperature checks will be conducted at entrance and a log of their information will be kept.

Visitors must wear a mask at all times. If they do not wear a mask, they will be denied entry. Hand hygiene must be performed upon entrance and exit to the facility and the patient’s room.

The number of designated support persons for pediatric patients is determined by the facility.

Patients undergoing same day procedures may be accompanied to the facility by a companion and that companion may remain in the hospital designated waiting area until patient is discharged, unless disallowed by the hospital according to the patient’s condition, circumstances, or hospital policy.

Visitors may be present during pediatric and childbirth procedures and with patients with an intellectual, developmental, or other cognitive disabilities, or end of life situations and other  situations as authorized by the hospital, depending on the patients status and condition.

Upon discharge, visitors will be allowed to the unit to pick up the patient and be educated by the staff.

  • If you have cold or flu-like symptoms (COVID-19 symptoms are fever, sore throat, runny nose, cough, shortness of breath, muscle aches and/or diarrhea), please consult your doctor by phone before any upcoming appointments.
  • If you are symptom-free, your appointments will continue as planned.
  • One person is allowed to accompany each patient to an appointment, unless an aide or assistant is required.
  • Any visitor who is coughing or shows other signs of illness will be asked to leave.
  • Our highest priority is the health and safety of our patients, employees, and everyone who visits our facilities. We are taking every precaution recommended by the Centers for Disease Control and Prevention and are reviewing and updating our protocols and guidelines constantly. We need and appreciate your support in meeting these challenges.

Patients will also be wearing a mask while a visitor is present. If there is more than one patient in a room, the curtain can be pulled closed to prevent possible exposure to other patients.

Patients with intellectual and/or developmental Disabilities (I/DD) and patients with cognitive impairments including dementia, may designate one support person to remain with them through their hospitalization. An additional visitor may also be with the patient during hospital designated visiting hours.

Visitation will be allowed as per New York State Department of Health recommendations.

Catholic Health will allow visitation for patient support, which would include family members/significant others and/or legal representatives of patients in imminent end-of-life situations.

Two support persons may be designated to remain with patients in imminent end-of-life situations.

Labor & Deliver Policies by Hospital

Two support persons essential to patient care throughout labor, delivery, and the immediate postpartum period until discharge are permitted. These persons can be the patient’s spouse, partner, sibling, doula, or another person they choose.  These individuals would be provided the appropriate PPE. 

The support persons will be screened for symptoms of COVID-19 (e.g., fever, sore throat, runny nose, cough, shortness of breath, muscle aches and/or diarrhea) and conduct a temperature check prior to entering the clinical area and every 12 hours thereafter for the remainder of the person’s presence at the bedside.

According to the guidance, when providing personal protective equipment to a support person, instructions on PPE conservation strategies should be provided to minimize unnecessary waste (i.e., prolonged wearing).

If a support person has confirmed or suspected COVID-19 or presents with or develops symptoms of COVID-19, the individual will be asked to leave the facility. In this situation, through informed decision-making the patient and family may choose to select a different support person to be present with the patient.

Two support persons essential to patient care throughout labor, delivery, and the immediate postpartum period until discharge are permitted. These persons can be the patient’s spouse, partner, sibling, doula, or another person they choose.  These individuals would be provided the appropriate PPE. 

The support persons will be screened for symptoms of COVID-19 (e.g., fever, sore throat, runny nose, cough, shortness of breath, muscle aches and/or diarrhea) and conduct a temperature check prior to entering the clinical area and every 12 hours thereafter for the remainder of the person’s presence at the bedside.

According to the guidance, when providing personal protective equipment to a support person, instructions on PPE conservation strategies should be provided to minimize unnecessary waste (i.e., prolonged wearing).

If a support person has confirmed or suspected COVID-19 or presents with or develops symptoms of COVID-19, the individual will be asked to leave the facility. In this situation, through informed decision-making the patient and family may choose to select a different support person to be present with the patient.

  • One support person essential to patient care throughout labor, delivery, and the postpartum period including recovery is permitted. This person can be the patient’s spouse, partner, sibling, doula, or another person they choose. In these settings, this will be the only person allowed to be present during the patient’s care. This individual will be provided the appropriate PPE and remain for the duration of the patient’s stay. 
  • The support person (spouse/partner/designee) is tested for COVID upon arrival, anticipating their ongoing stay with the patient. 
  • Support person(s) will be screened for symptoms of COVID-19 (e.g., fever, sore throat, runny nose, and cough, shortness of breath, muscle aches or diarrhea) and conduct a temperature check prior to entering the clinical area and every 12 hours thereafter for the remainder of the person’s presence at the bedside. 
  • According to the guidance, when providing personal protective equipment to a support person, instructions on PPE conservation strategies should be provided to minimize unnecessary waste (i.e., prolonged wearing). 
  • If either support person has confirmed or suspected COVID-19 or presents with or develops symptoms of COVID-19, the individual will be asked to leave the facility. In this situation, through informed decision-making the patient and family may choose to select a different support person to be present with the patient.
  • If the support person leaves the facility, they will be permitted back in to visit only during identified hospital visiting hours, not continuously. They will be screened upon arrival. 

Two support persons essential to patient care throughout labor, delivery, and the immediate postpartum period until discharge are permitted. These persons can be the patient’s spouse, partner, sibling, doula, or another person they choose.  These individuals would be provided the appropriate PPE. 

The support persons will be screened for symptoms of COVID-19 (e.g., fever, sore throat, runny nose, cough, shortness of breath, muscle aches and/or diarrhea) and conduct a temperature check prior to entering the clinical area and every 12 hours thereafter for the remainder of the person’s presence at the bedside.

According to the guidance, when providing personal protective equipment to a support person, instructions on PPE conservation strategies should be provided to minimize unnecessary waste (i.e., prolonged wearing).

If a support person has confirmed or suspected COVID-19 or presents with or develops symptoms of COVID-19, the individual will be asked to leave the facility. In this situation, through informed decision-making the patient and family may choose to select a different support person to be present with the patient.

For Planned Induction or C-Section: The patient and primary support person will be tested for COVID -19, at St Charles Hospital, no more than three days prior to scheduled admission. Primary support persons with negative PCR are permitted to accompany patient during cesarean section and remain with patient until discharge. The patient may elect to have a second support person with them in Labor and Delivery (but will be limited to primary support person for Cesarean section and immediate recovery period). The second support person must be either fully vaccinated or have had a negative Covid-19 test no more than three days prior to admission date. Proof of vaccination or negative test is required. Prior to transfer to maternity unit, the second support person will leave the hospital but may return during visiting hours between 2:00 p.m.-4:00 p.m. Monday-Sunday.

For Unplanned, Spontaneous Labor: The patient and primary support person will be tested for COVID-19 upon admission to St. Charles Hospital.  Primary support persons with negative PCR are permitted to accompany patient during cesarean section and remain with patient until discharge. The patient may elect to have a second support person with them in Labor and Delivery but will be limited to primary support person for Cesarean section and immediate recovery period. The second support person must be either fully vaccinated or have had a negative Covid-19 test no more than three days prior to admission date. Proof of vaccination or negative test is required. Prior to transfer to maternity unit, the second support person will leave the hospital but may return during visiting hours between 2:00 p.m.-4:00 p.m. Monday-Sunday.

If primary support person tests positive for COVID-19 prior to planned admission (cesarean section/induction), the patient may elect another primary support person. That person will need to be tested for COVID-19 at St. Charles Hospital.